Effective date: [October 29, 2026]

Mountain Ridge Excavation LLC (“Mountain Ridge Excavation,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, retain, and protect personal information when you visit our website, contact us, request or receive services, or communicate with us by phone, text message, email, or other channels.

1. Information We Collect

  • Contact information: name, mailing or service address, email address, and phone number.

  • Service information: property details, requested services, appointment details, project information, estimates, invoices, payment status, communications, photos, documents, and other information you provide about a project.

  • Communications information: the contents of calls, voicemails, texts, emails, chats, and customer-service requests. Where permitted by law, calls and other communications may be recorded, transcribed, summarized, or reviewed for service, quality assurance, training, security, and business-record purposes.

  • Payment information: payment-related information needed to process a transaction. Payment card or bank-account information is handled by our payment processors; we do not intentionally store full payment-card details unless provided and maintained through an authorized payment service.

  • Website and device information: IP address, browser and device type, pages visited, referring pages, approximate location derived from IP address, and cookie or similar-technology data.

2. How We Use Information We use personal information to: Respond to inquiries and provide estimates, scheduling, excavation, construction, and related services, ceate and manage client records, appointments, quotes, jobs, invoices, payments, and service history, send service-related communications, including appointment confirmations, reminders, on-the-way notices, quote follow-ups, invoice notices, and service updates, operate automated and AI-powered communication tools that help answer calls, respond to inquiries, collect service details, route requests, and assist with scheduling and customer support, process payments, prevent fraud, maintain records, improve our services, and comply with legal obligations., send marketing communications where permitted and according to your choices.

3. Automated and AI-Powered Communications We may use Jobber and other trusted providers to support automated or AI-powered communications. These tools may help answer calls, respond to messages, gather project information, schedule appointments, prepare or assist with estimates, and provide service updates.

Information you provide through these interactions may be processed by these providers on our behalf to operate and improve our customer-service processes. Automated tools do not replace professional judgment, and you may ask to communicate with a member of our team by calling 845-518-0272 or emailing mountainridgeexcavation@gmail.com.

4. Text Messages If you provide your mobile number and opt in, you agree to receive service-related SMS messages from Mountain Ridge Excavation. These may include appointment reminders, service updates, quote and invoice notices, and responses to your requests.

Message frequency varies based on your interactions with us. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP or contact us at 845-518-0272. Mobile carriers are not liable for delayed or undelivered messages. Consent to receive texts is not a condition of purchasing goods or services.

We do not sell or share mobile numbers with third parties for their own marketing purposes.

5. How We Share Information We may share personal information with:

  • Service providers that help us operate our business, including Jobber, payment processors, phone and text providers, website hosts, analytics providers, and professional advisers.

  • Our employees and contractors who need the information to provide or support our services.

  • Government authorities or other parties when required by law, to protect rights and safety, prevent fraud, or respond to a valid legal request.

  • A buyer or successor in connection with a merger, sale, financing, reorganization, or transfer of business assets.

We do not sell personal information or share it with third parties for their own direct-marketing purposes.

6. Cookies and Website Analytics Our website may use cookies and similar technologies to operate properly, understand website usage, remember preferences, and improve the website. You may be able to control cookies through your browser settings. Disabling cookies may affect some website functions.

If we use third-party analytics or advertising tools, those providers may collect information according to their own privacy policies. Before publishing, list any tools actually used here—for example, Google Analytics, Meta Pixel, website chat, or embedded maps—or remove this paragraph’s reference to third-party analytics.

7. Data Retention We retain personal information for as long as reasonably necessary to provide services, maintain business and legal records, resolve disputes, enforce agreements, and meet tax, accounting, insurance, and other legal obligations. Retention periods vary depending on the type of information and why we collected it.

8. Security We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no system, transmission, or storage method is completely secure, and we cannot guarantee absolute security.

9. Your Choices and Privacy Requests Subject to applicable law, you may request access to, correction of, or deletion of personal information we hold about you. You may also opt out of marketing emails using the unsubscribe link in the email and opt out of text messages by replying STOP.

To make a privacy request, contact us at:

We may need to verify your identity before processing a request. Some information may be retained when required or permitted by law.

10. Children’s Privacy Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can address the issue.

11. Third-Party Links Our website may link to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. Review their privacy policies before providing information to them.

12. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will post the revised policy on our website and update the effective date above. Your continued use of our website or services after an update is subject to the revised policy.

13. Contact Us For questions about this Privacy Policy or our privacy practices, contact: Mountain Ridge Excavation LLC PO Box 151 Arkville, NY 12406.5 Phone: 845-518-0272 Email: mountainridgeexcavation@gmail.com