PRIVACY, AUTOMATED COMMUNICATIONS & TEXT MESSAGE DISCLOSURE
Mountain Ridge Excavation LLC
Mountain Ridge Excavation LLC ("Mountain Ridge Excavation," "we," "us," or "our") uses Jobber and other trusted third-party technology and service providers to operate our business, communicate with customers, manage inquiries, schedule services, prepare estimates, process transactions, and provide excavation, construction, property improvement, and related services. These providers may include automated systems, artificial intelligence (AI), virtual assistants, AI-powered voice agents, automated messaging platforms, scheduling systems, customer relationship management software, and other communication technologies.
1. Automated and AI-Powered Communications
When you call, text, email, submit a form, visit our website, or otherwise communicate with us, you may interact with a human representative, an automated system, or an AI-powered assistant. These systems may be used to:
Answer incoming telephone calls and respond to customer inquiries.
Collect basic contact information and details about your property or project.
Ask questions to understand your service needs.
Route inquiries and messages to the appropriate personnel.
Schedule, confirm, reschedule, or remind you of appointments.
Assist with preparing estimates, quotes, proposals, and service requests.
Send appointment confirmations, arrival notifications, project updates, and follow-up communications.
Respond to frequently asked questions and routine customer-service requests.
Assist our team with administrative tasks, documentation, and customer-service operations.
Automated and AI-powered systems may generate, process, summarize, organize, or otherwise assist with communications and information. AI-generated responses are intended to assist with customer service and business operations and may not always be complete or accurate. Unless expressly authorized by an individual acting on behalf of Mountain Ridge Excavation LLC, automated systems and AI assistants do not have authority to enter into contracts, approve changes to contractual terms, guarantee pricing, authorize work, make binding commitments, or modify an existing agreement. Any final estimate, proposal, work authorization, or contractual commitment remains subject to approval by an authorized representative of Mountain Ridge Excavation LLC. You may request to communicate with a human member of our team at any time by calling 845-518-0272 or emailing mountainridgeexcavation@gmail.com.
2. Information We Collect
Depending on your interactions with us, we may collect information you voluntarily provide or information generated through our business operations, including:
Name, telephone number, email address, and other contact information.
Service address, mailing address, and property location.
Property characteristics, access conditions, measurements, and project specifications.
Excavation, construction, landscaping, drainage, grading, and other service-related information.
Photographs, videos, documents, plans, and other files you submit.
Appointment dates, scheduling preferences, service history, and communications.
Estimates, proposals, contracts, invoices, payment status, and transaction-related information.
Telephone calls, voicemails, text messages, emails, website submissions, and chat communications.
Information necessary to respond to inquiries, coordinate projects, and provide requested services.
Please do not submit passwords, financial account credentials, Social Security numbers, or other highly sensitive information through ordinary text messages, email, or automated chat systems.
3. Calls, Messages, Recording, and Transcription
Communications with Mountain Ridge Excavation LLC may be handled through telephone systems, voicemail platforms, text messaging services, email platforms, website chat systems, automated assistants, and AI-powered communication tools. Where permitted by applicable law, communications may be recorded, monitored, transcribed, summarized, analyzed, or reviewed for legitimate business purposes, including:
Customer service and inquiry management.
Scheduling and project coordination.
Quality assurance and employee training.
Documentation and recordkeeping.
Dispute resolution and verification of communications.
Security, fraud prevention, and protection of our business and customers.
Improving our services and communication systems.
Information from these communications may be processed by our technology providers and authorized service providers on our behalf. Where required by applicable law, we will provide notice and obtain any required consent before recording or processing communications.
4. SMS and Text Message Terms
By voluntarily providing your mobile telephone number and affirmatively opting in to receive text messages, you agree that Mountain Ridge Excavation LLC may send you service-related SMS and, where separately authorized, MMS messages. These messages may include:
Appointment confirmations and reminders.
Scheduling and rescheduling notifications.
Technician or crew arrival and on-the-way notifications.
Project and service updates.
Estimate and quote follow-ups.
Invoice and payment notifications.
Responses to questions or requests you initiate.
Other communications reasonably related to services you request or receive.
Message frequency varies depending on your interactions with us and the services you request.
Message and data rates may apply.
You may withdraw your consent to receive text messages at any time by replying STOP to a message from us. After opting out, you may receive a final confirmation message. You may also contact us directly at 845-518-0272 to request assistance. For assistance, reply HELP, call 845-518-0272, or email mountainridgeexcavation@gmail.com.
Consent to receive SMS messages is not a condition of purchasing goods or services from Mountain Ridge Excavation LLC. Mobile carriers are not responsible for delayed or undelivered messages. Message delivery is subject to carrier availability, network conditions, and other factors outside our control. We do not use your SMS consent as permission to send unrelated marketing messages. Any marketing communications requiring separate consent will be subject to applicable consent requirements.
5. Third-Party Service Providers and Information Sharing
We use trusted third-party service providers to help operate our business and deliver our services. These may include:
Jobber and related customer management and scheduling platforms.
Telephone, voicemail, SMS, and AI communication providers.
Website hosting, analytics, and technology providers.
Payment processing and invoicing providers.
Cloud storage, document management, and business software providers.
Other contractors and service providers supporting our business operations.
These providers may receive, access, store, or process personal information as reasonably necessary to perform services on our behalf, subject to applicable contractual, confidentiality, and legal obligations.
We may also disclose information:
To employees, representatives, and contractors who need the information to perform their duties.
When necessary to provide requested services or fulfill a transaction.
When required by a subpoena, court order, legal process, or applicable law.
To protect our rights, property, personnel, customers, or the public.
To investigate suspected fraud, unauthorized activity, or security incidents.
In connection with a merger, acquisition, restructuring, sale, or transfer of all or part of our business, subject to applicable law.
We do not sell personal information or mobile telephone numbers. We do not share mobile telephone numbers, SMS opt-in information, or text messaging consent records with third parties or affiliates for their own marketing or promotional purposes. SMS consent and opt-in information will not be shared with third parties for their own marketing purposes.
6. Data Security and Retention
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no electronic transmission, communication platform, or data storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted or stored electronically. We retain personal information for as long as reasonably necessary to fulfill the purposes described in this disclosure, provide services, maintain business and financial records, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate business interests. Retention periods may vary depending on the type of information and applicable legal requirements. Information may also remain with third-party service providers according to their applicable retention policies and contractual obligations.
7. Your Privacy Choices and Requests
Subject to applicable law, you may request to:
Access personal information we maintain about you
Correct inaccurate personal information.
Request deletion of personal information.
Withdraw consent for communications where consent is the applicable legal basis.
Opt out of SMS messages by replying STOP.
Request to communicate directly with a human representative rather than an automated assistant.
Certain information may need to be retained for legitimate business purposes, legal compliance, financial recordkeeping, contractual obligations, dispute resolution, or other legally permitted reasons. We will review and respond to privacy requests in accordance with applicable law.
8. Third-Party Websites and Services
Our website and communications may contain links to, or integrate with, third-party websites, platforms, applications, and services.
Those third parties may maintain their own privacy policies, terms, and data handling practices. Mountain Ridge Excavation LLC is not responsible for the independent privacy or security practices of third-party services that we do not own or control. We encourage you to review the applicable privacy policies of those providers.
9. Changes to This Disclosure
We may update this disclosure periodically to reflect changes in our business operations, technology, service providers, communication practices, or applicable legal requirements. Any revised version will be posted on our website with an updated effective date. Your continued interactions with us after an update do not override any consent or notice requirements imposed by applicable law.
10. Contact Information
For questions regarding this disclosure, privacy requests, automated communications, or SMS messaging, contact:
Mountain Ridge Excavation LLC Phone: 845-518-0272 Email: mountainridgeexcavation@gmail.com Mailing Address: Mountain Ridge Excavation LLC PO Box 151 Arkville, NY 12406
By contacting us, you may request assistance from a member of our team regarding your personal information or communications preferences.
Important: This disclosure supplements, and does not replace, our full Privacy Policy (read here), Terms and Conditions, service agreements, or any separate consent required by applicable law.